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Animal Neglect Prevention Program

The Animal Neglect Prevention Program aims to provide financially struggling pet owners with affordable medical services for their animal companion. The goal of this collaborative effort is to help animal guardians, who might otherwise be criminally charged with animal neglect, properly care for their pets.

Medical care will include, but not be limited to, low-to-mid cost services such as the treatment of ear/eye infections, uncomplicated lameness, and flea allergy dermatitis. More advanced (and, expensive) care, if required, will be offered to the animal guardian, but it will be the individual VCA hospital’s decision to offer a payment plan achievable for the animal guardian. Further financial consideration, if needed, will be evaluated on a case-by-case basis.

In order to be eligible for the assistance provided by this program, a pet owner must provide proof of need such as, but not limited to: public assistance; Medicaid; SSI, PAAD; and they must have no other source of income OR a family member/friend/Good Samaritan willing and able to pay for veterinary services.

It will be the responsibility of the ANPP participant to provide proof of this qualifying information, both when making the appointment and at the time of the appointment. Given that this program has been co-founded with the Richmond County District Attorney’s Office, fraudulent representation by an ANPP participant will be prosecuted to the fullest extent of the law.

The Richmond County District Attorney’s Office will host the Animal Neglect Prevention Program hotline, which is 718-876-6300. Callers will be prompted to press option #2 and the hotline will provide a brief summary of information regarding the affordable medical services that are available to financially-struggling pet owners. It will also direct the caller to contact one of the four VCA Animal Hospitals on Staten Island that are participating in the program to set up an appointment. The hospitals are:

  • Staten Island Animal Hospital at 640 Willowbrook Road. Phone: 718-698-1400.
  • South Shore Animal Hospital at 125 New Dorp Lane. Phone: 718-980-2600.
  • Rosebank Animal Hospital at 1230 Bay Street. Phone: 718-273-9800.
  • Gateway Animal Hospital at 4236 Hylan Boulevard. Phone: 718-984-1000.

It should be noted that this is not an animal abuse hotline. Concerned citizens wishing to report animal cruelty are still directed to call either 911 or 311.